Privacy Policy

1. Introduction

play94 ("we", "us", "our", or the "Company") is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy describes how play94 collects, uses, stores, shares, and protects personal data when you access or use the play94 online gaming platform at play94.cam (the "Platform"), including its website, mobile-optimised interface, and any associated services (collectively, the "Services").

This Policy applies to all users who register an account, visit our Platform, interact with our customer support team, or otherwise engage with play94 in any capacity. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the Platform immediately.

play94 is the data controller responsible for your personal information. We comply with applicable Indonesian data protection regulations, including Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Perlindungan Data Pribadi), as well as internationally recognised privacy frameworks. Our practices are regularly reviewed and updated to reflect changes in technology, law, and user expectations.

2. Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data; play94 is the Data Controller for information collected through the Platform.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, acting only under documented instructions.
• "Cookies" — small text files stored on your device by the Platform to remember preferences, session information, and browsing behaviour.
• "KYC" — Know Your Customer; the identity verification process used to confirm a user's age, identity, and residency in accordance with regulatory requirements.
• "User" / "You" — any natural person who accesses, registers for, or uses the play94 Platform and Services.

3. Personal Data We Collect

play94 collects the minimum data necessary to provide a secure, personalised, and compliant gaming experience. The categories of data we collect are described below.

3.1 Account Registration Data

When you create an account, we collect your full legal name, date of birth, email address, mobile phone number, residential address (including city and province within Indonesia), and a username and password of your choosing. This information is mandatory to establish your account identity.

3.2 Identity Verification (KYC) Documents

To comply with age-verification obligations and anti-fraud requirements, we collect copies of government-issued identity documents — primarily your Indonesian National Identity Card (KTP). In some circumstances, we may also request a selfie photograph, proof of residential address (such as a utility bill or bank statement), or additional documentation as directed by our compliance team.

3.3 Financial and Transaction Data

We record details of every financial transaction conducted on the Platform, including deposit amounts and timestamps, withdrawal requests and their processing status, the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay), transaction reference numbers, and account balance history. We do not store full bank account credentials or e-wallet passwords.

3.4 Gaming and Behavioural Data

We collect information about your interactions with the Platform, including the games you play (slots, live casino, sports betting on events such as BRI Liga 1, EPL, La Liga, or Champions League, and traditional formats such as togel), bet amounts and outcomes, session durations, responsible-gaming tool usage, and in-Platform communication with support agents.

3.5 Technical and Device Data

We automatically collect certain technical data when you visit the Platform, including your IP address, device type and operating system, browser type and version, language settings, referring URL, pages visited, and clickstream data. This information is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.6 Communication Data

If you contact us via live chat, WhatsApp, or email, we retain a record of that correspondence, including the content of messages, timestamps, and agent notes, for quality assurance and dispute resolution purposes.

4. How We Collect Your Data

play94 collects Personal Data through the following means:

• Directly from you — during account registration, identity verification, deposit and withdrawal submissions, support interactions, and voluntary participation in surveys or promotions.
• Automatically — via cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform.
• From third-party service providers — including payment processors (Indonesian banks and e-wallet operators), game studios (such as Pragmatic Play, Evolution Gaming, and NetEnt), identity verification partners, and fraud detection services that share data with us under confidentiality agreements.

5. How We Use Your Personal Data

play94 uses your Personal Data for the following lawful purposes:

We do not use your Personal Data for automated decision-making that produces legal effects or significantly affects you, except for algorithmic fraud detection systems which flag suspicious activity for human review. You have the right to contest any such decision by contacting our support team.

6. Data Sharing and Third-Party Disclosure

play94 does not sell, rent, or trade your Personal Data to third parties for their marketing purposes. We only share data in the limited circumstances described below:

6.1 Service Providers

We share data with trusted third-party service providers who assist in operating the Platform, processing payments, verifying identities, hosting infrastructure, delivering customer support, and conducting security audits. These providers act as Data Processors under written agreements requiring them to protect your data and use it solely for the purposes we specify.

6.2 Payment Processors and Financial Institutions

To process deposits and withdrawals, we share transaction details with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet operators (OVO, DANA, GoPay). These entities process data under their own privacy policies.

6.3 Game Providers

When you play games from third-party studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, or Spribe, limited data (username, bet amounts, session details) is shared with those providers to deliver the gaming experience. Game providers are contractually bound to protect your data.

6.4 Regulatory and Legal Disclosures

We may disclose your Personal Data if required by Indonesian law, court order, subpoena, or government request. We may also share data with law enforcement agencies to investigate suspected fraud, money laundering, or other illegal activity.

6.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity, subject to the same protections outlined in this Policy.

7. Data Retention Periods

play94 retains your Personal Data only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account data — retained for the duration of your active account, plus six (6) years after account closure to comply with Indonesian financial record-keeping requirements.
• KYC documents — retained for six (6) years following account closure as required by anti-money laundering regulations.
• Transaction records — retained for seven (7) years to comply with tax and financial audit obligations.
• Communication logs — retained for three (3) years for dispute resolution and quality assurance purposes.
• Technical logs — retained for twelve (12) months for security monitoring and troubleshooting.
• Marketing consent records — retained until you withdraw consent, then archived for proof-of-compliance purposes.

After the applicable retention period expires, your Personal Data is securely deleted or anonymised so it can no longer identify you.

8. Data Security Measures

play94 implements comprehensive technical and organisational measures to protect your Personal Data against unauthorised access, alteration, disclosure, or destruction. Our security framework includes:

• Encryption — all data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Access controls — Personal Data is accessible only to authorised personnel who require it to perform their duties, and access is logged and monitored.
• Secure storage — data is stored on servers located in secure facilities with physical access restrictions, environmental controls, and 24/7 monitoring.
• Regular audits — we conduct periodic security assessments, vulnerability scans, and penetration testing by independent third-party experts.
• Employee training — all staff undergo mandatory data protection training and sign confidentiality agreements.
• Incident response — we maintain a documented incident response plan to detect, contain, and remediate security breaches promptly.

Despite our best efforts, no electronic transmission or storage system is completely secure. If we detect a data breach that poses a risk to your rights, we will notify you and relevant authorities in accordance with Indonesian law within seventy-two (72) hours of discovery.

9. Cookies and Tracking Technologies

play94 uses cookies and similar technologies to enhance your experience, remember your preferences, maintain session security, and analyse Platform usage. Cookies are small text files stored on your device when you visit the Platform.

9.1 Types of Cookies We Use

• Essential cookies — strictly necessary for the Platform to function, including session authentication, security features, and load balancing. These cannot be disabled.
• Functional cookies — remember your preferences such as language selection, layout options, and recently played games to personalise your experience.
• Performance cookies — collect anonymised data about how visitors use the Platform (pages visited, time spent, bounce rates) to help us improve performance and identify technical issues.
• Security cookies — detect and prevent fraudulent activity, monitor suspicious behaviour patterns, and protect against automated attacks.

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to view, delete, and block cookies. However, disabling essential cookies will prevent you from logging in and using certain Platform features. For more information about managing cookies, consult your browser's help documentation.

10. Your Privacy Rights

Under Indonesian data protection law, you have the following rights regarding your Personal Data:

• Right of access — you may request confirmation of what Personal Data we hold about you and obtain a copy of that data.
• Right to rectification — you may request correction of inaccurate or incomplete Personal Data through your account settings or by contacting support.
• Right to erasure — you may request deletion of your Personal Data in certain circumstances, subject to legal retention obligations outlined in Section 7.
• Right to restriction — you may request that we temporarily suspend processing of your data while a dispute about accuracy or lawfulness is resolved.
• Right to data portability — you may request a machine-readable copy of data you provided to us for transfer to another service provider.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer via email at [email protected] or through live chat support. We will respond within thirty (30) days and may request additional information to verify your identity before fulfilling your request.

11. Protection of Minors

play94 Services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or retain Personal Data from individuals under the age of 21. Our registration process includes mandatory age verification, and KYC procedures confirm legal age before withdrawal privileges are granted.

If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided Personal Data to play94 should contact us immediately at [email protected] so we can take corrective action.

12. Changes to This Privacy Policy

play94 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this Policy and notify you through prominent notice on the Platform, email notification, or in-Platform messaging.

Your continued use of the Platform following the posting of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data. If you do not agree with any changes, you must discontinue use of the Platform and may request account closure.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Indonesia, including Law No. 27 of 2022 on Personal Data Protection (Undang-Undang Perlindungan Data Pribadi). Any disputes arising from or related to this Policy or our data practices shall be subject to the exclusive jurisdiction of the competent courts of Indonesia.

If you are accessing the Platform from outside Indonesia, your data may be transferred to and processed in Indonesia where our servers and data processors are located. By using the Platform, you consent to such international data transfers.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact play94 through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected] (Response within 2-6 hours)
• 24/7 Live Chat: Available through your account dashboard after logging in
• 24/7 WhatsApp Support: Contact number displayed in your account settings

Our Indonesian-speaking customer support team is available around the clock to assist with privacy inquiries, rights requests, and any concerns about how your Personal Data is handled on the play94 Platform.