Legal agreement governing your use of play94 services and platform
Last Updated: January 15, 2026 | Effective Date: January 15, 2026
Welcome to play94. These Terms and Conditions (hereinafter "Terms", "Agreement", or "Terms & Conditions") constitute a legally binding agreement between you (the "User", "Player", "You", or "Your") and play94 (the "Company", "We", "Us", or "Our"), governing your access to and use of the play94 online gaming platform, website, mobile applications, and all associated services (collectively, the "Platform" or "Services").
By creating an account, accessing our Platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any provision of these Terms, you must immediately discontinue use of the Platform and not create an account.
These Terms apply to all users of the play94 Platform, including but not limited to visitors, registered players, and VIP members. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Platform following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.
Online gambling carries inherent financial risks. You should only participate in gaming activities with funds you can afford to lose. play94 promotes responsible gaming and provides tools to help you maintain control over your gambling activities.
For the purposes of these Terms & Conditions, the following definitions shall apply:
To create an account and use play94 Services, you must meet all of the following eligibility criteria:
You must be at least twenty-one (21) years of age or older. play94 strictly prohibits underage gambling. By registering an account, you confirm that you are of legal gambling age in Indonesia. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of any funds or winnings.
You must be a legal resident of Indonesia with a valid Indonesian identification document (KTP - Kartu Tanda Penduduk). Our Services are intended exclusively for individuals physically located within Indonesia at the time of accessing the Platform. Users accessing our Services from jurisdictions where online gambling is prohibited or restricted are solely responsible for compliance with local laws.
You must have full legal capacity to enter into a binding contract. You are not permitted to use the Platform if you are under any legal disability, subject to bankruptcy proceedings, or otherwise legally restricted from entering into contracts. You affirm that all information provided during registration is accurate, current, and complete.
You confirm that you are not currently self-excluded from play94 or any other online gambling platform. If you have previously self-excluded, you must contact customer support before attempting to create a new account. Creating multiple accounts to circumvent self-exclusion measures is strictly prohibited and will result in permanent account closure.
Each individual is permitted only one (1) account on the play94 Platform. Multiple accounts per person, household, IP address, or payment method are strictly prohibited. If we detect duplicate accounts, all associated accounts will be suspended, and any funds or winnings may be forfeited.
To access real money gaming on play94, you must complete the registration process by providing accurate personal information including your full legal name, date of birth, email address, phone number, residential address, and Indonesian identification number. You agree to maintain and promptly update this information to ensure it remains accurate and current throughout your use of the Platform.
play94 implements mandatory Know Your Customer (KYC) procedures to verify your identity, prevent fraud, ensure compliance with age restrictions, and combat money laundering. You will be required to submit clear, legible copies of government-issued identification documents (KTP), proof of address, and potentially additional documentation as requested. First-time withdrawals cannot be processed until KYC verification is successfully completed. We reserve the right to request additional verification at any time.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login information with any third party. Any activity conducted through your Account will be deemed to have been authorized by you. You agree to immediately notify play94 if you suspect any unauthorized access to your Account. We are not liable for any losses resulting from unauthorized use of your Account due to your failure to maintain credential security.
play94 reserves the right to suspend, restrict, or permanently terminate your Account at our sole discretion if we determine you have violated these Terms, engaged in fraudulent activity, abused bonuses, used the Platform for money laundering, created multiple accounts, provided false information, or engaged in any conduct detrimental to the integrity of our Services. Upon termination, any outstanding balance (excluding bonus funds and winnings from bonus abuse) will be returned to you after deduction of any fees or amounts owed to play94.
play94 accepts deposits via major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as popular e-wallets including OVO, DANA, and GoPay. Minimum deposit amounts vary by payment method and are displayed during the deposit process. Deposits are typically processed instantly during banking hours. You agree to use only payment methods registered in your own name and not engage in third-party deposits.
Withdrawal requests can be submitted at any time through your Account dashboard. Minimum withdrawal amount is Rp 100,000. Withdrawals to Indonesian bank accounts are typically processed within fifteen (15) minutes to two (2) hours during business hours (Monday through Friday, 9:00 AM to 5:00 PM WIB). Requests submitted outside business hours or on weekends and public holidays will be processed on the next business day. First-time withdrawals require completed KYC verification. play94 does not charge withdrawal fees, though your financial institution may apply standard transfer fees.
play94 reserves the right to implement withdrawal limits based on account verification status, VIP tier, transaction history, and risk assessment. We may request additional documentation or conduct security checks before processing large withdrawal requests. Withdrawals of bonus funds are subject to applicable wagering requirements as outlined in the specific promotional terms. Attempts to withdraw funds suspected of being derived from fraudulent activity, money laundering, or bonus abuse will be declined and may result in account termination.
play94 operates in compliance with international anti-money laundering (AML) standards and Indonesian financial regulations. All deposits must be wagered at least one (1) time before withdrawal to prevent the Platform from being used as a money transfer service. Suspicious transactions will be reported to relevant authorities. We reserve the right to conduct enhanced due diligence on accounts with high-value transactions or unusual activity patterns.
play94 offers various bonuses, promotions, and loyalty rewards to enhance player experience. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, expiration dates, and withdrawal restrictions. By claiming a bonus, you agree to comply with all applicable terms. Bonus funds cannot be withdrawn until all wagering requirements are met. play94 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
play94 strictly prohibits bonus abuse, which includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, coordinated betting patterns designed to guarantee profits, exploiting technical glitches, using automated betting systems to clear wagering requirements, and any other conduct intended to gain unfair advantage. Detection of bonus abuse will result in immediate forfeiture of bonus funds, associated winnings, and potential permanent account closure.
Eligible players may participate in the play94 VIP program, which offers tiered benefits including cashback, priority withdrawals, dedicated account managers, and exclusive promotions. VIP status is determined by monthly turnover and is subject to change. play94 reserves the right to modify VIP program terms, tier requirements, and benefits at any time. VIP benefits are personal and non-transferable.
play94 is committed to promoting responsible gaming and protecting players from gambling-related harm. We provide comprehensive tools to help you maintain control over your gaming activities, including deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion options ranging from twenty-four (24) hours to permanent account closure.
If you believe your gambling is becoming problematic or causing distress, we strongly encourage you to contact our customer support team immediately. We can assist you with implementing restrictions, connecting you with professional counseling resources, and activating self-exclusion measures. For detailed information about responsible gaming practices and available support resources, please review our Responsible Gaming Policy.
You acknowledge that gambling involves financial risk and that losses are possible. play94 does not guarantee winnings and cannot be held responsible for gambling-related financial difficulties. It is your responsibility to gamble within your means and seek help if needed.
Users of the play94 Platform agree to engage in fair play and comply with all applicable rules. The following activities are strictly prohibited and will result in account termination and forfeiture of funds:
play94 employs sophisticated monitoring systems to detect suspicious activity and maintains the right to investigate any suspected violations. Evidence of prohibited conduct will be preserved and may be reported to law enforcement authorities.
To the maximum extent permitted by applicable law, play94 and its officers, directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of funds, loss of winnings, loss of data, service interruptions, technical malfunctions, or unauthorized access to your Account.
The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. play94 does not guarantee that the Platform will be error-free, uninterrupted, secure, or free from viruses or other harmful components. You assume full responsibility for your use of the Platform and any consequences thereof.
play94 is not responsible for errors, omissions, or inaccuracies in game results caused by technical failures, communication disruptions, or third-party service provider malfunctions. In the event of a technical error affecting game outcomes, play94 reserves the right to void affected bets and restore Account balances to their pre-error state.
You agree to indemnify, defend, and hold harmless play94 from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms, misuse of the Platform, or infringement of any third-party rights.
All content, materials, software, trademarks, logos, graphics, and intellectual property displayed on the play94 Platform are the exclusive property of play94 or our licensed third-party providers and are protected by international copyright, trademark, and intellectual property laws. The play94 name, logo, and all associated branding are registered trademarks of play94.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the Platform without express written permission from play94.
Unauthorized use of play94 intellectual property may result in civil liability and criminal prosecution. Any feedback, suggestions, or ideas you provide to play94 regarding the Platform become our exclusive property, and we may use them without restriction or compensation to you.
These Terms & Conditions shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles. Any disputes arising from or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of Indonesia.
Before initiating formal legal proceedings, you agree to attempt to resolve any dispute through good-faith negotiations with play94 customer support. If a dispute cannot be resolved informally within thirty (30) days, either party may pursue available legal remedies.
To the extent permitted by law, you waive any right to participate in class action lawsuits or class-wide arbitration against play94. All disputes must be brought individually, and you may not consolidate your claim with claims of other users.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and play94 concerning your use of the Platform and supersede all prior agreements, understandings, and communications, whether written or oral.
The failure of play94 to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of play94.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. play94 may freely assign these Terms or any rights hereunder to any third party without notice or consent.
play94 shall not be liable for any failure or delay in performing obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, civil unrest, labor disputes, internet service disruptions, or technical failures.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact play94 customer support through the following channels:
Our Indonesian-speaking customer support team is available around the clock to assist you with any inquiries related to these Terms, your Account, or our Services.
All users must be 21 years or older and complete KYC verification with valid Indonesian identification before withdrawing funds.
You are responsible for maintaining credential confidentiality. One account per person, household, and IP address is permitted.
Withdrawals processed within 15 minutes to 2 hours during business hours. All deposits must be wagered at least once before withdrawal.
All bonuses subject to wagering requirements. Bonus abuse including multiple accounts or coordinated betting results in forfeiture and account closure.
Comprehensive player protection tools available including deposit limits, self-exclusion, and 24/7 support for gambling-related concerns.
play94 reserves the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.
Our customer support team is available 24/7 to answer any questions about these Terms & Conditions. You can also explore our FAQ for quick answers to common questions.